As a regulated RICS firm, we have in place a CHP, which meets the regulatory requirements. Our CHP has two stages. Stage one of the CHP gives Olivia Thomas Estates the opportunity to review and consider your complaint in full. Olivia Thomas Estates will try to resolve your complaint to your satisfaction. If you are not happy with our response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider, approved by RICS.
Things that matter for us
Our customers are at the heart of what we aim to achieve. We go above and beyond to ensure our customers journey is as easy and enjoyable as possible
Stage 1
We will consider your complaint as quickly as possible and will acknowledge receipt of your complaint within 7 days. If we are not able to give you a full response, we will update you within 28 days.